Account & Data Deletion

How to Delete Your Account

You can delete your CrossTrade account and its associated data at any time, free of charge, by any of the following methods. The first is the quickest, because it already knows who you are.

From your account (recommended)

1. Sign in at app.crosstrade.io and open My Account.
2. Go to the Security tab and scroll to Delete My Account.
3. Enter your password and confirm.

Because you are signed in and have entered your password, we already know the request is genuinely yours and do not need to verify your identity separately.

• No active subscription or VPS: your account is locked immediately and permanently deleted 30 days later. You are signed out everywhere, and we email you a confirmation. To cancel, sign in with your password before the 30 days are up and choose Restore.
• Active subscription or VPS: your request goes to our support team. They cancel your billing, then delete your account and email you when it is done.

By email

Partner-managed accounts: use this email procedure while retail sign-in is restricted. You do not need the Partner's approval. We verify your identity directly and coordinate closure of any funded Seat. To revoke authorization without deleting the account, email support@crosstrade.io or ask the Partner. Grant revocation, Seat closure, account deletion and cancellation of your separate Partner subscription are different actions.

1. Send an email to privacy@crosstrade.io from the email address registered to your CrossTrade account.
2. Use the subject line “Account Deletion Request”.
3. State that you are requesting deletion of your CrossTrade account and all associated data.

Using our contact form

1. Go to the Contact Us page.
2. Enter the email address registered to your CrossTrade account.
3. In your message, state that you are requesting deletion of your CrossTrade account and all associated data.

If we cannot confirm that the request came from the registered account holder, we will ask you to verify ownership of the account before we proceed. This protects you against someone else deleting your account and trading configuration.

We will send you a confirmation by email once your account is deleted.

What Is Deleted

The moment you confirm, every session and key stops working on every client (web, mobile app, NinjaTrader add-on, and API), and your automation stops. For the next 30 days you can sign in and restore your account.

When those 30 days end, we permanently remove the following from our production systems:

• Your account record — your password credential and any profile details held against your account. Your email address is kept as described below.
• Authentication data — all active sessions, API keys, webhook keys and endpoint URLs, and any OAuth authorizations you granted to third-party clients or AI agents.
• Platform configuration — account monitors and their risk settings, trade copiers, alert and notification preferences, account nicknames, hidden-account and account-ordering preferences, trading windows, and strategy settings.
• Trading history we hold on your behalf — trade journal entries, notes, imported trade history, performance statistics, and signal and alert history.
• Mobile app data — any push notification registration tokens for your devices, which are unregistered so your devices stop receiving notifications.
• Support correspondence, except where we are required to keep a record of a dispute.

After the 30 days, deletion is permanent. We cannot restore the account, its configuration, or its trade history.

What Is Retained, and For How Long

Some records must be kept after your account is deleted, either because the law requires it or because they are needed to resolve a financial dispute. These records are kept only for the purposes described below and are not used to re-create your account or to contact you for marketing.

• Your email address — kept as a record that the account was deleted, so that it cannot be used to sign in or create a new account, and so that we do not email you again. It is not used for anything else.
• Billing and payment records — retained for 7 years to comply with tax and accounting requirements. These are financial records of transactions; they cannot be used to restore access to the platform.
• Affiliate tax information — if you participated in our affiliate or referral program and we issued you a 1099-NEC or 1042-S, the associated tax information is retained for 7 years after the last tax year in which a form was issued.
• Operational logs — trading activity logs and API usage logs are retained for up to 90 days for operational and security purposes, after which they are automatically purged on their normal rotation.
• Partner Platform contract and authorization evidence: legal document versions and hashes, acceptance timestamps, available network/browser evidence, authorization/revocation history and necessary security audit evidence are separate from routine logs. They may survive deletion for applicable limitation periods, legal requirements and active legal holds, to establish consent or resolve claims. Retention is limited to those purposes; you can request copies or a retention review at privacy@crosstrade.io.
• Records required by law — anything we are legally obliged to preserve, or that is subject to an active legal claim, dispute, chargeback, or fraud investigation, is retained until that obligation ends.

Encrypted backups may briefly contain deleted data until they age out on their normal rotation schedule. Backups are not used to restore individual accounts.

Your support chat and email conversations may have been used to train our AI support assistant before your account was deleted, as described in Section 4.8 of our Privacy Policy. The conversations themselves are deleted as set out above, but what the assistant has already learned from them cannot be removed from it. To keep your conversations out of training, use the opt-out described in that section.

The CrossTrade Mobile App

The CrossTrade mobile app is a companion client for an existing CrossTrade account. It does not create accounts and does not hold a separate account of its own, so there is no separate app account to delete.

• Signing out or uninstalling the app removes the authentication token and any cached preferences stored on your device. It does not delete your CrossTrade account or anything held on our servers.
• To stop push notifications only, turn off notifications in the app or in your device settings. This does not delete your account.
• To delete your account and its data, follow the steps above. Deleting your account unregisters your device push tokens and revokes access from every client, including the mobile app.
• The app does not integrate analytics, advertising, or crash-reporting SDKs, so there is no third-party profile of your app usage to delete.

Timeline

• Deleting from your account with no active subscription or VPS: your account is locked immediately and deleted 30 days later, unless you restore it first.
• Everything else (accounts with an active subscription or VPS, and requests by email or contact form): we delete your account within 30 days of verifying the request.
• Remaining data is removed when the 30 days end, except where retention is required as described above.

If we need more time or cannot fulfil part of a request, we will tell you why.

Before You Delete Your Account

A few things worth knowing first:

• You cannot reuse your email address. Once the 30 days have passed, that email address cannot sign in or be used to create a new CrossTrade account.
• Deletion is not the same as cancelling. If you only want to stop being billed, cancel your subscription instead — see our Refund & Cancellation Policy. Cancelling leaves your account and history intact.
• Deletion does not automatically issue a refund. Refunds are governed separately by the Refund & Cancellation Policy.
• Automation stops immediately. Deleting your account disables webhooks, alerts, monitors, and copiers. Any strategy or automation depending on CrossTrade will stop working, and open positions at your broker will no longer be managed by CrossTrade. Flatten or hand off anything you rely on before you delete your account.
• Export anything you want to keep first, such as trade journal or performance data.

Contact Us

If you have questions about this page, about a deletion request you have already submitted, or about how we handle your data generally, contact us:

• Email: privacy@crosstrade.io
• Contact form: crosstrade.io/contact
• CrossTrade LLC, 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, United States

For the full description of what we collect and why, see our Privacy Policy. California residents can also review Do Not Sell My Personal Information.